Policies & Requirements

Health Requirements

We require that the following vaccinations be up to date:
  • Rabies
  • Bordetella
  • Canine Influenza (H3N8 or H3N2)


Lobby Hours

  • Monday-Friday: 7am – 7pm
  • Saturday-Sunday: 8am – 5pm
Early drop-off and late pick-up is available by appointment only. All late departure guests will be charged our normal boarding rate for the night of departure*. Guests leaving after lobby hours must have a form of payment on file. * Please note: Any late pick-ups the night before a holiday will be charged the full holiday stay.


Pet Resort’s Lobby will be closed in 2019 on the following Holidays:
  • Memorial Day: May 27th
  • Independence Day: July 4th
  • Labor Day: September 2nd
  • Thanksgiving Holiday: November 28th & 29th
  • Christmas Holiday: December 25th & 26th
We will also be closed January 1, 2020.


monday - friday
7a - 7p
saturday - sunday
8a - 5p


2737 West Mockingbird Lane
Dallas, TX 75235
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